Troubleshooting Conversion Errors

What to do when your PDF conversion fails.

Jesse Wilson avatar
Written by Jesse Wilson
Updated over a week ago

If you encounter an error when trying to convert a PDF that you've exported from Movie Magic Scheduling, it is probably related to one of the issues below:

PDF Page Breaks

Look through the PDF document you are uploading. If there are any pages that appear to overflow from a previous page, this would be causing the conversion to fail. To resolve, identify which field is overflowing and then adjust the field size in the report designer to accommodate the full-text values.

For a walk-through of common errors and how to resolve them, please watch this video:

If you continue to encounter errors, please contact our support team by chatting with us through the chat bubble in the bottom right of the page.

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